Cuisine and hospitality have been the main inspirations behind the new luxury training hub opened by Emirates.
Emirates has opened a new world-class facility in Dubai, to provide a luxurious training experience to almost 25,000 cabin crew, focused on the art of hospitality excellence. The USD 8 million learning zone and programme features a sprawling restaurant and lounge for up to 170 guests, elegant presentation kitchens and eight tech-enabled classrooms. More than 10,000 Emirates cabin crew will be trained in the new facility by the end of the year.
The Emirates Centre of Hospitality Excellence is home to a myriad of elevated service trainings, modelled on Michelin star standards, including fine dining protocols, premium guest engagement and table service finesse.
In 2020, Emirates initiated a collaboration with one of the world’s top hospitality management schools, the École hôtelière de Lausanne in Switzerland, to develop a new, elevated hospitality strategy, which proved to be a resounding success. The Emirates Centre of Hospitality Excellence now stands as the emblem of this very strategy, inspiring cabin crew to deliver Emirates’ four pillars of hospitality in the sky, excellence, attentiveness, innovation and passion.
“Emirates continues to uplift the ‘fly better’ experience for our valued customers. We have invested in the highest levels of luxury hospitality training for our cabin crew, enabling them to really relate to the customers they serve and create unforgettable signature moments,” said Thomas Ney, Emirates’ DSVP of Service Delivery.
“We are delighted to provide our crew with immersive training, allowing them to personally sample the cuisine, the beverages, the ambience and ultimately, the hospitality Emirates is renowned for. This is how we empower world-class cabin crew.”
“Taking hospitality to new heights, the Emirates Centre of Hospitality Excellence offers a wide range of training and facilities for cabin crew engagement. Newly recruited Emirates cabin crew will be trained in the facility, as well as experienced crew, who receive refresher and upgrade training many times throughout their career.”
In the culinary hub of Emirates Centre of Hospitality Excellence, a purpose-built training kitchen has been designed as a fusion between a professional restaurant kitchen and an airline galley. In this area, Emirates cabin crew learn the art of plating from a team of experienced chef trainers. Balancing textures, colours and shape, cabin crew learn how to produce dishes that look like works of art on the plate, adding to the sensory exploration of dining with Emirates.
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