Kiwis can expect first rate service from their favourite restaurants and cafes when they reopen after the coronavirus lockdown.
To assist in this, the Restaurant Association is offering free online training to its members in everything from table etiquette through to wine service in an effort to use the lock down period to up-skill the industry.
“Hospitality is such a full on and busy career choice so its workers often struggle to find the time they would like to dedicate to training and development,” explained Restaurant Association CEO Marisa Bidois.
“When we reopen the workforce will look quite different so we see the lockdown period as an excellent opportunity to give those baristas, chefs and front of house teams time to up-skill.”
The Restaurant Association has created the Raise the Bar Training Academy offering online learning in everything from dealing with tricky customers through to creating an excellent guest experience.
The Raise the Bar Training Academy will pull in both local and international experts from the industry including Larry Nadeau formerly of the French Laundry and Marek Przyborek, Sommelier at Huami in Sky City.
Raise the Bar officially launched on the 14th of April and can be accessed via the Restaurant Association’s website restaurantnz.co.nz/professional-development
Raise the Bar Online Training Schedule
Tuesday 14 April 2pm
Honing your observation skills. Presented by Krishna Botica, XUXU Dumpling Bar, Café Hanoi and Saan.
Wednesday 15 April 10am
Secrets from a Sommelier. Presented by Edmundo Farrera, La Fuente wine and Mezcal
Thursday 16 April 2pm
Creating the best guest experience. Presented by Steve Logan, Logan Brown
Friday 17 April 2pm
Dealing with difficult customers. Presented by Margaret Main, Turning Tables
Tuesday 21st April 2pm
Beyond the label of old world wines. Presented by Marek przyborek, Huami
Thursday 23rd April 2pm
Maître d’ tips for success. Presented by Katie Woodhead, Hello Beasty
