The Restaurant Association New Zealand continues its support and mentoring of Kiwi businesses by presenting its Professional Development workshops.
Check out the upcoming calendar June and July 2020:
Levelling Up Service: The Challenging Customer – Monday 29 June
Hosted by Marg Main, Turning Tables
Marg will be letting us all in on her tips and tricks to successfully handle complaints in the new normal.
These tips and tricks include:
- Understanding why people complain and the emotion behind complaints
- Preparing ourselves mentally for customer pushback in our new environment
- Streamlining your customer complaints process, keeping things clear and simple for all
- Examples of recent customer issues and practical solutions and conversations to handle these complaints
By the end of this session, we hope you will be able to have a clear recipe to follow to create successful outcomes for all.
Levelling Up Service: Sales in Service – Tuesday 30 June
Hosted by Katie Woodhead, Hello Beasty
Katie will be taking us through Sales in Service – Use sales techniques to enhance guest experience and ultimately make more money.
Key points that will be covered are:
- Psychology of sales
- What the different sales techniques are
- How and when we can use these techniques to enhance customer experience
- Spend per head and financial awareness
- Training and sales incentives
Katie Woodhead, originally from the UK has taken on the North Island Operations role with Madam Woo/Hawker &Roll and is currently the venue manager for Hello Beasty.
Cashflow Planning Tips – Monday 6 July
Hosted by Serena Irving, JDW Chartered Accounting
Key points that will be covered by Serena are:
- Access Government support if eligible (wage subsidy, cashflow loan)
- Cashflow planning
- Know your capacity, average customer spend
- Right-size your staff
- Menu planning and stock levels
- Review overheads
- Capital expenditure
- Loan repayments
- Review regularly
Serena Irving is a director at JDW Chartered Accountants Limited, Ellerslie, Auckland.
Pivoting Business Strategies – Tuesday 7 July
Hosted by Nick Honeyman, Paris Butter and Steve Logan, Logan Brown
Join Nick Honeyman and Steve Logan as they share their tips to maximise your revenue in a changing environment.
Nick splits his time between his two restaurants, Paris Butter in Auckland and his seasonal restaurant Le Petit Léon in the South of France. Paris Butter (Metro awards – Top 50) combines French Bistro style fine dining techniques; an interpretive French cuisine adapted to New Zealand ingredients. Nick also stars in the television series The Best of New Zealand with Nick Honeyman.
Steve Logan has more than 25 years of experience in the hospitality industry. He co-founded the celebrated Logan Brown Restaurant & Bar in 1996, and while his long-term business partner Al Brown has since moved to Auckland, he has carried on the award-winning formula.
Pivoting Business Strategies: Financial – Monday 13 July
Hosted by Rhea Cowell, BDO
Join Colin Gower (BDO Partner) and Rhea Cowell (BDO Senior Strategy Analyst) as they discuss the need for critical decision-making and action in the current challenging environment. With extensive experience and expertise in supporting businesses to reset strategies, prioritise new opportunities and make key decisions regarding business turnaround and restructuring priorities, Colin and Rhea look forward to sharing their experience with you through practical solution and examples.
Colin, originally from London, Colin emigrated to New Zealand in May 2004. A qualified insolvency practitioner, Colin has over 26 years’ experience in business recovery and consultancy in both the UK and New Zealand. Rhea joined BDO in 2017 after spending three years working in the New Zealand Hardware industry.
Rhea works to advise and enable organisations to develop strategic and growth plans, prioritising key initiatives, designing mechanisms.
Employees, Your Business and Rebuilding: From an HR Perspective – Tuesday 14 July
Hosted by Emma Parker, Positive People
COVID-19 and the impact of this will be with us for some time. This webinar looks beyond immediate HR concerns as you look to re-group and re-build as a team. Topics to be covered include:
- Employee mental health and wellbeing
- Communicating with the employees effectively and efficiently
- How to formulate your ‘People Strategy’ for the next 6-12 months
- Building motivation and engagement within your team
- Streamlining your HR processes
Emma is an experienced HR consultant, specialising in supporting small and medium-sized businesses to help managers, teams and employees be the best they can be. With a Post Graduate Diploma in HR and a Bachelor of Business, Emma brings sound technical HR knowledge paired with a practical approach.
For more information visit restaurantnz.co.nz
