Supplier Update: Burns & Ferrall

Burns & Ferrall will continue to deliver the best, safest service and support to its clients while also protecting employees. This means:

  • The majority of Burns & Ferrall staff in Auckland continue to be available, while working from home
  • The new Auckland showroom and commercial kitchen will remain closed while Auckland is in Level 4
  • Meetings will be held remotely via Phone, Skype, Teams or Zoom
  • As a business, Burns & Ferrall are classed as a supplier to essential services and will continue to support those in need of both service work and essential goods

Even when remote, rest assured the innovative heart of hospitality is working hard to meet the demands of the business and its customers. You can continue to contact Burns & Ferrall and it will also continue to operate our ‘after hours’ technical service support team, 24 hours a day / 7 days a week.

How to Contact Burns & Ferrall

Your sales, projects, service, accounts and other support contacts will remain available on their direct lines and emails. Alternatively, you can contact the Customer Care teams by freephone, email or via the B&F website.

Hospitality Sales:

0800 428 733,

Parts Department:

0800 237 278,

Service Department:

0800 178 349  (including emergency callouts),

Other Enquiries:,