An enhanced and upgraded version of the free e-Learning tool ServeWise has been released, making it even more effective in assisting the training of frontline sellers and servers of alcohol.

The Health Promotion Agency (HPA) created ServeWise in collaboration with a range of stakeholders, including regulatory and industry partners, and launched it in 2016. It uses a vibrant and engaging game format with video and animation to provide a basic understanding of the Sale and Supply of Alcohol Act 2012, with a strong focus on intoxication, minors, server intervention and host responsibility. The tool was developed in response to a demand for improved standards of training and the creation of a level playing field across On, Off and Club licensed premises.

The training is tailored to meet the specific needs of both sellers of alcohol in off-licensed settings and servers of alcohol in on-licensed settings. The modules take approximately one hour to complete and are free of charge.

More than 6,000 people have successfully completed the training since ServeWise launched. To ensure it continues to meet industry needs, the HPA has now released an upgraded version following a full review of the tool with feedback from many who had used it. The HPA says improvements have been made to the training to ensure its users learn what they need to know, while enjoying the interactive skills-based game.

In ServeWise, learners can tailor their experience by selecting the role that best caters to their job of either ‘serving alcohol’ or ‘selling alcohol’. The training has five levels, with challenges to complete within each level. These challenges are the skills a learner should have in order to do their job appropriately. As learners successfully complete challenges, they are given a high score toward the total, allowing them to see how well they are progressing. 3D animations and video are used throughout the challenges. The e-Learning was developed by internationally recognised e-Learning developers with expertise added from local industry experts and regulatory authorities.

To experience this new and upgraded training visit or for more information contact Mark Lyne at