Good Times Burger & Frozen Custard in Denver, Colorado, are the first restaurant to use an AI-enabled voice-activated platform to take orders in the drive-thru. The process will be the same as any other drive-thru, except the ‘person’ on the other end will be a chatbot employing technology developed by Valyant AI. The Colorado-based technology provider has created the world’s first conversational AI platform specifically designed for the quick service restaurant industry.
While regular voice-activated software requires a working knowledge of every word and topic, drive-thru AI only needs restaurant specific word knowledge. The software was developed using real consumer orders and has been refined over months of testing. Furthermore, an autonomous robot doesn’t need breaks, doesn’t fatigue, and won’t complain about the graveyard shifts.
