MBIE's Hospitality and Tourism Employment Survey has been welcomed by industry organisation, Hospitality NZ.
Hospitality NZ has welcomed the publishing of the 2024 Hospitality and Tourism Employment Survey, commissioned by the Ministry of Business, Innovation and Employment and produced by Auckland University of Technology.
Steve Armitage, Chief Executive of Hospitality NZ, said this year’s report has highlighted some real progress on behalf of employers to increase workplace satisfaction for their teams, with concentrated effort on improving best practices and better training availability.
“Hospitality is focused on being a sector of choice and improving our employees’ experiences in our industry. We are pleased to see advancement has been made, as understanding how our workforce feels is key to ensuring progress continues,” said Armitage.
The 2024 survey showed significant improvements on the 2022 survey findings, with increases across many key measures. Regarding training, 57.2 percent of respondents said opportunities were good, up from 40.5 percent in 2022. Overall job satisfaction also increased to 67.5 percent in 2024 compared to 62.2 percent in 2022.
The percentage of respondents who indicated they intended to leave the hospitality and tourism sector dramatically reduced to 18.3 percent in 2024, compared to 33.7 percent in 2022.
The report also indicated that 91 percent of respondents cared about being productive in their jobs, and 90 percent felt they had the skills to do their jobs with confidence.
“While we’re pleased with progress, we are not ignoring there are some challenges we as a sector need to front up to,” said Armitage.
“No change in the number of respondents who reported experiencing bullying or harassment from the 2022 survey is concerning, as is a number of respondents indicating they could not always access their entitlements to breaks and sick leave.”
While some of these challenges are not just specific to tourism and hospitality, Armitage said there was room for improvement, and Hospitality NZ looked forward to discussing how the sector can advance these issues at the Hospitality Summit.
The Summit, which will be held on December 12, 2024, will facilitate dialogue and collaboration and ensure that the hospitality sector can actively contribute to developing solutions that shape future government policy-making. Eight categories of opportunities will be discussed, with a specific focus on employment and skills and training.
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