Government Guidance For Operating At Alert Levels

Here is a reminder of the rules for operating under the current Alert Levels.

Auckland Businesses - Rules for Operating Under Alert Level 3:

All businesses can operate provided they manage and mitigate the risk of COVID-19 transmission, as part of meeting health and safety obligations. 

  • Social distancing must be maintained. If your business requires close physical contact between staff and/or with customers it can’t operate.
  • Your staff should work from home if they can.
  • Everyone can travel for work within their region, if they cannot work from home. You should only travel if it is necessary. Permitted workers, such as couriers, truck drivers, can travel outside of their regions, where it is necessary to do so.
  • Facial coverings are encouraged for all New Zealanders, but workplaces may require workers, contractors or customers to wear face coverings as part of meeting their health and safety obligations.

For your staff:

  • Keep contact tracing records of anyone who comes onto your premises, for example workers and contractors.
  • While at work, staff must remain a minimum of 1 metre apart at all times where practical.
  • You must manage and mitigate the health risks of staff interaction, including through increased hygiene measures, hand washing, regularly cleaning surfaces, and appropriate PPE use. This is especially important where staff must work closer than 1 metre.
  • Workers must stay home if they are sick.

For your customers:

  • Only supermarkets, dairies, petrol stations, pharmacies or permitted health services, or licensing trusts may allow customers onto their premises.
  • For all other businesses customers must not enter your premises. Interactions must be contactless, including for payment, pick-up or delivery.
  • Cash should only be accepted where the customer has no alternative, and the business has measures in place to ensure the cash is handled safely. The Reserve Bank of New Zealand has more guidance about handling cash at Frequently asked questions about cash (external link)

For the Rest of New Zealand - Rules for Operating Under Alert Level 2:

Businesses can open to the public if they are following public health guidance, which include physical distancing and record keeping.

Do everything you can to reduce the risk of COVID-19 transmission at work — we all have a part to play in keeping each other safe. 

  • Ask everyone, workers, contractors and customers, with cold or flu-like symptoms to stay away from your premises.
  • Wash your hands. Wash your hands. Wash your hands.
  • Travel between regions is allowed, provided you do not enter into a region that is at Alert Level 3. 

For your staff:

  • Keep contact tracing records of anyone who comes onto your premises, for example workers and contractors.
  • While at work, staff must remain a minimum of 1 metre apart at all times where practical.
  • You must manage and mitigate the health risks of staff interaction, including through increased hygiene measures, hand washing, regularly cleaning surfaces, and appropriate PPE use. This is especially important where staff must work closer than 1 metre.
  • Workers must stay home if they are sick.

For your customers:

General retail businesses should manage customer entry and exit to achieve 2 metre physical distancing.

Businesses that require close physical contact can operate but will need to operate differently to reduce the risk of transmission. This includes keeping contract tracing records, increased hygiene measures, hand washing, surface cleaning, and wearing appropriate PPE.

For more detailed information about Alert Levels visit the Government COVID-19 Website.

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