The Restaurant Association of New Zealand proudly presents the Professional Development Roadshow. With the support of the Hospitality Training Trust, these popular hospitality seminars are making their way around the country in the following areas: Hamilton, Tauranga, Wellington and Christchurch.
New-comers to hospitality will be able to improve service and gain confidence in the important hospitality basics with the Front of House Induction Training workshop. This short training course is also a great refresher for existing junior staff wanting to upskill. This hands-on workshop will cover:
- carrying three plates
- clearing a table
- correct wine pouring
- customer service
- upselling and sales techniques
- dealing with customer complaints
- creating a memorable customer experience
The Attracting the Best Talent workshop is a perfect start to the season with the fast-approaching busy recruitment time for hospitality businesses. This workshop is designed to help those get the best pick of the talent available. There are a number of steps in the process of talent attraction which will be covered in the workshop including:
- Why do we need to attract talent?
- Costs of mis-hire, what happens if we get it wrong?
- Key aspects of your business that play a major part in attracting talent
- Top tips for networking, recruitment and onboarding
The Engaging and Retaining your Dream Team is a leadership workshop that will focus on creating ‘staff appeal’ in a hospitality business, exploring ways to keep the team engaged, having fun, being productive and prepared to stick around! Topics covered will include:
- Creating a Cool Culture
- Becoming a Successful Coach
- Situational Leadership - understanding where your staff are coming from
- Tips and tricks for staff motivation
- Ideas for incentives to reward your team
For dates and information CLICK HERE.
