The way of receiving a Big Mac will soon change, with McDonald’s opening fully automated restaurants in the United States, without a single employee in the kitchen or ordering station.
The global fast-food chain has slowly adapted to this concept over a number of years, even in New Zealand with customers having been introduced to electronic ordering kiosks in 2015.
The new concept, being dubbed ‘Robo-Mac,’ now has two fully functioning outlets upon the opening of the new restaurant in Denver, Colorado, which followed the first in Fort Worth, Texas.
The interior of the stores is claimed to be ‘bare-looking’ with an ‘ATM’ style operating system. There is no seating arrangement, having adopted a ‘grab and go’ service.
One customer has criticised the initiative claiming it will only spark an unemployment rise.
“This will put so many people out of work, I'm not for it. We already have too many automated things happening and I feel like we don't need more where you don't interact with actual people.”
The McDonald’s Corporation in the United States has defended the new concept as a 'fast and seamless experience for both customers and crew'.
