Orders.co has unveiled its latest innovation, the AI Chargeback Assistant. This cutting-edge, AI-powered tool empowers restaurant owners to effortlessly manage chargeback disputes and reclaim lost revenue, with minimal time and effort.
In the current digital landscape, where third-party delivery apps are pivotal in connecting restaurants with consumers, chargebacks have emerged as a significant challenge. These customer disputes can severely impact profitability, costing restaurants thousands of dollars annually in revenue loss and labour costs. Losses are compounded for enterprise restaurant operators managing multiple stores or franchise locations.
Data from the Orders.co platform revealed that over 70 percent of restaurants do not dispute chargebacks from third-party applications. The process is complex and tedious, and many restaurants have difficulty locating and properly disputing charges. What’s more, less than 20 percent of chargebacks that are disputed are ultimately refunded.
“Before engaging the Chargeback Assistant, we had a hard time staying on top of chargebacks – the process is so complex, it’s nearly impossible to handle every dispute manually,” said Marianna Manoukian, owner of multiple It’s Boba Time franchise locations.
“Orders.co has taken the hassle off our hands, helping us maintain margin on these orders and reclaim hundreds of dollars every month.”
The AI Chargeback Assistant has simplified the dispute process by consolidating chargebacks into a single view, allowing restaurant owners to review and manage them seamlessly. Restaurants can also outsource the dispute management process to Orders.co as part of its end-to-end order management services.
"Our goal at Orders.co is to empower restaurant operators with tools that drive profitability and efficiency," said Arsen Stepanyan, chief executive officer of Orders.co.
“Chargebacks are especially detrimental to operators with multiple locations or franchises – these restaurants are leaving a lot of money on the table, and with the Chargeback Assistant, we’re empowering owners to take back their profits.”
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