Top hospitality team Delaware North at Wellington airport has taken out the coveted ServiceIQ Excellence in Training and Staff Development Award for the second time at the NZ Hospitality Awards 2016 in Auckland. The establishment runs seven of the airports’ busy cafes and bars and in an operation serving thousands of travellers weekly is a recipe for success giving staff the skills for excellent customer service, plus the opportunity to develop a career.
“By helping our people increase their skills and prospects, you raise the benchmark for strength in the team and create momentum in the business, said Delaware North New Zealand business manager, Harish Purohit.
Many of the team at Delaware North’s Wellington operation have up skilled on the job, gained ServiceIQ qualifications and progressed to senior roles.
“We support and mentor our staff to pursue their own goals and a sense of direction. There has to be more to it than just turning up to work and getting paid.”