Set to open next month at the brand new dining lane at Sylvia Park, Hawker & Roll, fast-casual spin off of sister restaurant Madam Woo, will be the first restaurant in the country to use a dedicated order-ahead app made by Melbourne-based tech company LOKE.
“The restaurant and hospitality industries are undergoing massive transformation at the moment when it comes to customer service,” said Hayley Scott, business development and innovation manager at Mayfare Group Ltd. “When we were conceptualizing Hawker & Roll we wanted to up the stakes in response to this renaissance. The fast-casual space is all about convenience and delivering a great customer experience. With our new app, and our partnership with LOKE, that’s exactly what we’re delivering.”
Mayfare Group Ltd., the business behind Hawker & Roll, has a history of early adoption in regards to technology. The restaurant group was one of the first to implement digital gift cards across each of its restaurants, uses a cloud-based POS system, and has a fully integrated learning management software in place for staff training.
Hawker & Roll customers will be able to order ahead using their mobile devices, pay using LOKE’s fully integrated and secured digital wallet, and then collect their order from a special takeaway window..
“Working with a business like Hawker & Roll really allows us to push how technology can be used to improve the customer service experience,” says Matt Khoury, Director of LOKE.
Not only will the technology from LOKE eliminate wait times for customers in a hurry, it will also minimize wage costs and take pressure off front of house staff during busy periods. Customers who download the app will automatically join Hawker & Roll’s loyalty programme, making them eligible for discounts, bonus offers, and special giveaways.
“With Sylvia Park being the location for the first Hawker & Roll, we knew it was important to build this type of technology into the business from day one,” says Fleur Caulton, Managing Director at Mayfare Group Ltd.