USA | AI drive-thru innovator Valyant AI has been acquired by technology platform ConverseNow.
ConverseNow, the leading voice AI technology platform, has announced that it has acquired Valyant AI, a trailblazer in restaurant drive-thru automation technology. This strategic combination will accelerate ConverseNow's growth in drive-thru and, further, both companies' shared mission to revolutionise the quick service restaurant (QSR) industry by delivering unparalleled, affordable AI solutions that enhance guest experiences and operational efficiency.
Founded in 2018, Valyant AI is the only company to deploy true voice AI to drive-thru restaurants today and count chains such as CKE and Checkers' among its approved customers. Holly, its robust AI voice assistant, integrates directly via proprietary hardware into existing drive-thru communications systems such as PAR, HME, and POS systems, including Brink, Xenial, NCR, Aloha, and Oracle Microsystems.
The transaction sees Valyant AI's entire team and technology join the ConverseNow family, which leads the way in the provision of AI voice-ordering assistants in the QSR sector. It will allow the companies to provide a combined offering leveraging joint expertise, shared data, and technology infrastructure.
"Our vision is to democratise AI for brands of all sizes, making it accessible across all ordering channels," said Vinay Shukla, Co-Founder and CEO of ConverseNow.
"This acquisition brings us closer to that goal. We are thrilled to welcome Valyant AI, whose drive-thru expertise complements our Voice AI capabilities in the QSR industry. Together, we offer robust, scalable solutions at competitive rates. Valyant's patented technology and proprietary hardware, combined with seamless POS integration, perfectly complement ConverseNow's modern AI stack. We look forward to becoming stronger together to better serve the market."
Equipped with best-in-class conversational intelligence, ConverseNow's AI-powered virtual ordering assistants replicate natural human dialogue to gauge customer sentiment and guide conversations. It can detect nuances, predict ordering behaviours, and maximise revenues by upselling items based on contextual data and information available to them in real time. Its cloud-based, multilingual solution personalised restaurant orders in high-volume voice channels such as phone, drive-thru, self-service kiosks, and voice-assisted chat on mobile devices.
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