A woman from Wales has been left ‘livid’ after the local pub requested that she stay away, after complaining about her food six times out of her last seven visits.
Kelly Smith said she often visited the local Beefeater pub, part of a national chain, because her son enjoyed the garlic bread and she liked the discounted food offered to club members. She admitted to having made “a handful of complaints” but denied purposely complaining to receive free food.
“I’ve complained because the steaks weren’t cooked as well as I would like, and once I waited over an hour for a meal,” she said. “Another time my son’s burger was too tough for him to enjoy. The staff have always been great and every time they’ve offered a refund or another meal, it’s not something I’ve ever asked for.”
The letter allegedly said:
“We believe as the Coldra, Beefeater are so clearly unable to meet your requirements in terms of the food quality and the level of service provided, that it would be appropriate if you would kindly refrain from visiting the restaurant in future.”
When Smith took the letter the pub she was told that staff had been keeping tabs on her due to her incessant complaining.
“On the past six out of seven visits Miss Smith has complained in order to receive a refund on her meal,” said a Beefeater spokesman. “Our team work very hard to provide all our guests with a welcoming and enjoyable experience; however, it has become evident that we are unable to meet Miss Smith’s particular requirements.”