ServeWise is a national e-Learning tool developed for sellers and servers of alcohol. ServeWise provides an understanding of the Sale and Supply of Alcohol Act, with a strong focus on intoxication, minors, server intervention and host responsibility. The programme will increase competency across the hospitality sector, increase legislative and liability knowledge for those serving alcohol, and educates on compliance with the Sale and Supply of Alcohol Act 2012.
The Australian hospitality industry provides online training for anyone entering the industry, and all servers of alcohol need to hold this qualification. Until ServeWise New Zealand has had no such equivalent.
The tool has been developed in response to a demand for improved standards of training and the creation of a level playing field across on, off and club licensed premises. The training is tailored to meet the needs of both sellers of alcohol in off-licensed scenarios and servers of alcohol in on-licensed settings. The modules take approximately an hour to complete and are free of charge. The course was developed by recognised e-Learning experts, with input from local industry expert and relevant regulatory bodies.