Over the past 24 months, Southern Hospitality Ltd has been making dramatic improvements in their systems and procedures to bring about improvements in service levels and to reduce costs. These changes have now been made, and customers are beginning to reap the benefits.
Southern Hospitality can now offer next-day delivery to most parts of the country. The company’s distribution centres in Tauranga and Christchurch process and despatch over 95 percent of orders in full on the same day they are received, which means they can be delivered promptly. An investment to the tune of $3 million in new software systems, training and a more robust inventory forecasting system means that Southern Hospitality is rarely out of stock of a standard item. An updated website will also offer customers real-time online ordering.
Customers will begin to notice lower trade list prices – about 30 percent on average, and some reductions even greater. A core range, labelled ‘Southern Essentials,’ will be up to 70 percent cheaper than previously. There is also a range of equipment that is listed at super cheap everyday prices, referred to as the “Delta Essentials” range. These offer everyday low prices on good quality commercial catering equipment and refrigeration that all have full 12 months warranty. These significant price reductions are due to negotiations of improved buy prices from overseas suppliers and freight forwarders, combined with increased internal efficiencies.
Southern Hospitality, a New Zealand-owned company, has the biggest and best range of items for the hospitality and foodservice industry at the best prices, with 15 showrooms around the country to provide businesses with local service and emergency back-up of supplies. Over 120 qualified sales staff – most of which are ex-chefs or industry professionals – in New Zealand provide customers with expert personal service and advice.