A new, locally developed app is looking to change New Zealand’s attitude to technology in foodservice.
The ServeMe app enables dine-in customers to scan the unique QR code for their table and place an individual or group menu order at their own convenience. Restaurant customers can note any special requirements on each menu item they order, check the order is correct before confirming, and be provided with updates of the order while they wait. Diners can even use the app to request additional, personal service from restaurant staff.
Founder Juanita Devon said that the idea for the app came about when she experienced the common dining frustration of not being able to attract the attention of the waiter.
“We ended up leaving without ordering dessert, and I knew that there must be a better way to go about this.”
Over the last year and a half, Devon has found that users of the app spend more, and the overall efficiency of the restaurant is increased.
“We’re not out to take anyone’s job – waiters and waitresses are already busy. What we’re doing is giving them the opportunity to spend more time working on other aspects of the business and giving customers the ability to order those orders that they might not have placed. ServeMe gives diners the ability to be able to order when they are ready, especially when they want that extra item and can’t get the attention of a waiter or waitress. Between both methods of service the customers are receiving a dining experience with the best of both worlds.”